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Welcome to Knowle House Surgery

Knowle House SurgeryAt Knowle House Surgery in Crownhill the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.


 We are Currently Not Accepting Out of Area Patients

Due to rises in our current patient numbers and difficulties in recruiting a GP to replace Dr Sadler, we are currently NOT accepting new patients who live outside of our catchment area.

This decision does not affect patients who are already registered with us under the Out of Area Registration Scheme.

We are committed to offering excellent care to all of our patients and feel that this decision will help us achieve this.

The Knowle House Doctors


Changes to our Telephone System

From Monday 27 March we are updating our telephone system so that calls to Knowle House Surgery and Tamerton Surgery can be answered by staff working at either practice.  We can make appointments and deal with queries at both sites, regardless of which surgery you normally visit.  We will be able to transfer calls between staff working at both sites and you will be given options  to help direct your call to the most appropriate member of our team.

These changes will allow us to answer more calls and will reduce the time that it takes us to answer your call to the practice.

We would ask that you are tolerant of any teething problems we may suffer during this time.  Experience suggests that very few new IT systems or technological advances go completely to plan or work perfectly straight away.

Rachael Harcourt, Operations manager


Due to increasing demands on our services and rising patient numbers, from Tuesday 30 May we will need 3 working days notice for all repeat prescription requests.  Please register for online services to be able to order your usual medications from your phone or computer.


Come and visit our

Automated Health Monitor

Please ask for a token from Reception to use our Health Monitor which can be found in Room A at Knowle House.

 The Monitor will record your height, weight and blood pressure.

 You can use the Health Monitor when asked to by a member of our Clinical Team or each time you visit the surgery.

 The Health Monitor will print two tickets.  One ticket for your records and one for you to give to Reception so that we can record the information on your medical record.

 Using the Health Monitor can assist you in managing your own long term medical conditions and can save us valuable nurse appointments.

 Ask at Reception if you would like assistance in using the Health Monitor today.


If you need an urgent appointment today:

In order to help the doctors manage their workload, we will ask for a brief description of the reason for your call today.  This is to ensure that you are passed to the appropriate member of the practice team.

ask poster


Accessible Information

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language Interpreter.

This applies to patients and their carers who have information and or communication needs relating to a disability, impairment or sensory loss.  It also applies to parents and carers of patients who have such information and or communication needs where appropriate.

Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing or visual loss and people with a learning disability.  However, this list is not exhaustive.

If you feel that this applies to you or someone you care for, please complete the Accessible Information Standard patient form and return to the practice.

Accessible Information Standard patient form


CQC Inspection Report

Click here to view the full report


Patient Satisfaction Survey 2016

We have recently carried out the new patient satisfaction survey and plan to post feed back soon.  Unfortunately we were delayed this year by preparation for our recent CQC Inspection.  We hope to review the findings with our Patient Participation Group in April 16.


NEW COMPUTER UPDATE

Our new computer system is now up and running.  Please be patient with us as we have a huge learning curve.

Craig Smith-Avery

Practice Manager

 

Click to follow the link to login to online services

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Electronic Prescription Service

From 23 June we would like to send prescriptions electronically to your nominated Pharmacy.

This means that you would not need to come to the practice to collect your prescriptions.  we can send them electronically to a Pharmacy close to where you live, work or shop.

Please speak to your preferred Pharmacy today.

EPS logo


FRIENDS & FAMILY TEST

Please leave us your feedback at www.iwantgreatcare.org


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(Site updated 23/05/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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