FRIDAY 5 JANUARY
WE HAVE EXPERIENCED A PROBLEM WITH OUR TELEPHONE SYSTEM TODAY. WE APOLOGISE IF YOU HAVE HAD DIFFICULTIES GETTING THROUGH TO US. OUR TELEPHONE SUPPLIER HAS NOW RESOLVED THE ISSUE.
Welcome to Knowle House Surgery
At Knowle House Surgery in Crownhill the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
We are Currently Not Accepting Out of Area Patients
Due to rises in our current patient numbers and difficulties in recruiting a GP to replace Dr Sadler, we are currently NOT accepting new patients who live outside of our catchment area. We also regret that we will be respectfully asking current patients who move out of our area to re-register with a new GP closer to their new address.
This decision does not affect patients who are already registered with us under the Out of Area Registration Scheme.
We are committed to offering excellent care to all of our patients and feel that this decision will help us achieve this.
The Knowle House Doctors
Advice for patients who think they have flu
Flu symptoms come on very quickly and can include:
• A sudden fever – a temperature of 38 degrees or above
• Aching body
• Feeling tired or exhausted
• Dry, chesty cough
• Sore throat
• Difficulty sleeping
• Loss of appetite
• Diarrhoea or tummy pain
• Nausea and being sick
The symptoms are similar for children, but they can also get pain in their ear and appear less active.
How to treat yourself - Most people do not need to see a doctor to treat flu. To help you get better more quickly:
• Rest and sleep
• Keep warm
• Take paracetamol or ibuprofen to lower your temperature and treat aches and pains
• Drink plenty of water to avoid dehydration
• Speak to your pharmacist who can recommend flu remedies and give advice
When you should see a GP
• Your symptoms don’t improve after 7 days
• You are worried about your child’s symptoms
• You are aged 65 or over
• You’re pregnant
• You have a long term medical condition such as diabetes, asthma, heart disease or kidney problems
• You have a weakened immune system, for example because of chemotherapy or HIV
Call 999 or go to A&E if you:
- Develop sudden chest pain
- have difficulty breathing
- start coughing up blood
Due to increasing demands on our services and rising patient numbers, from Tuesday 30 May we will need 3 working days notice for all repeat prescription requests. Please register for online services to be able to order your usual medications from your phone or computer.
If you need an urgent appointment today:
In order to help the doctors manage their workload, we will ask for a brief description of the reason for your call today. This is to ensure that you are passed to the appropriate member of the practice team.
CQC Inspection Report
Click here to view the full report
Patient Satisfaction Survey 2016
We have recently carried out the new patient satisfaction survey and plan to post feed back soon. Unfortunately we were delayed this year by preparation for our recent CQC Inspection. We hope to review the findings with our Patient Participation Group in April 16.
Please register for our online services by visiting Reception. Please note that this is our preferred method for requesting your repeat medication.
Click to follow the link to login to online services
Electronic Prescription Service
From 23 June we would like to send prescriptions electronically to your nominated Pharmacy.
This means that you would not need to come to the practice to collect your prescriptions. we can send them electronically to a Pharmacy close to where you live, work or shop.
Please speak to your preferred Pharmacy today.
FRIENDS & FAMILY TEST
Please leave us your feedback at www.iwantgreatcare.org
Accountable Named GP Patients
(Site updated 05/01/2018)