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Tamerton Surgery will be closed on Friday 17, Monday 20 and Tuesday 21 November due to resurfacing works on Harwood Avenue.  All booked appointments will be moved to Knowle House. We apologise for any inconvenience, but access to the Tamerton Surgery and parking will be limited during the roadworks.


Welcome to Knowle House Surgery

Knowle House SurgeryAt Knowle House Surgery in Crownhill the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.


 We are Currently Not Accepting Out of Area Patients

Due to rises in our current patient numbers and difficulties in recruiting a GP to replace Dr Sadler, we are currently NOT accepting new patients who live outside of our catchment area.

This decision does not affect patients who are already registered with us under the Out of Area Registration Scheme.

We are committed to offering excellent care to all of our patients and feel that this decision will help us achieve this.

The Knowle House Doctors


Winter is Coming

It is Time to Book Your Flu Jab

If you are aged 65 or over, are pregnant or suffer from chronic health problems such as Asthma, Diabetes and Heart Disease,    please call 01752 705090 and make an appointment in our flu clinics.

Saturday 16th or Saturday 23rd September.

Flu Leaflet Please click on the link to find more information about the benefits of the seasonal flu vaccination and who should have it.

 


Due to increasing demands on our services and rising patient numbers, from Tuesday 30 May we will need 3 working days notice for all repeat prescription requests.  Please register for online services to be able to order your usual medications from your phone or computer.


Come and visit our

Automated Health Monitor

Please ask at Reception if you would like help using our Health Monitor which can be found in Room A at Knowle House.

 The Monitor will record your height, weight and blood pressure.  It can also record information about your lifestyle such as smoking habits.

 You can use the Health Monitor when asked to by a member of our Clinical Team or each time you visit the surgery.

 The Health Monitor will print a ticket for your information and will enter the results in your medical record.  

 Using the Health Monitor can assist you in managing your own long term medical conditions and can save us valuable nurse appointments.

 Ask at Reception if you would like assistance in using the Health Monitor today.


If you need an urgent appointment today:

In order to help the doctors manage their workload, we will ask for a brief description of the reason for your call today.  This is to ensure that you are passed to the appropriate member of the practice team.

ask poster


Accessible Information

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language Interpreter.

This applies to patients and their carers who have information and or communication needs relating to a disability, impairment or sensory loss.  It also applies to parents and carers of patients who have such information and or communication needs where appropriate.

Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing or visual loss and people with a learning disability.  However, this list is not exhaustive.

If you feel that this applies to you or someone you care for, please complete the Accessible Information Standard patient form and return to the practice.

Accessible Information Standard patient form


CQC Inspection Report

Click here to view the full report


Patient Satisfaction Survey 2016

We have recently carried out the new patient satisfaction survey and plan to post feed back soon.  Unfortunately we were delayed this year by preparation for our recent CQC Inspection.  We hope to review the findings with our Patient Participation Group in April 16.


NEW COMPUTER UPDATE

Our new computer system is now up and running.  Please be patient with us as we have a huge learning curve.

Craig Smith-Avery

Practice Manager

 

Click to follow the link to login to online services

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Electronic Prescription Service

From 23 June we would like to send prescriptions electronically to your nominated Pharmacy.

This means that you would not need to come to the practice to collect your prescriptions.  we can send them electronically to a Pharmacy close to where you live, work or shop.

Please speak to your preferred Pharmacy today.

EPS logo


FRIENDS & FAMILY TEST

Please leave us your feedback at www.iwantgreatcare.org


 Named GP

 Accountable Named GP Patients

(Site updated 17/11/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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