Welcome to Knowle House Surgery
At Knowle House Surgery in Crownhill the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
URGENT NOTICE TO PATIENTS WHO USE OUR TAMERTON SITE
We have been advised by Wales and West Utilities that Harwood Avenue will be closed for 2 weeks from Monday 25 July. We have decided to close the practice for this period and move all scheduled appointments to Knowle House.
Our Tamerton site will therefore been closed from Monday 25 July and will re-open on Monday 8 August. We apologise for any inconvenience that this may cause.
Please contact the practice if you have any concerns.
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language Interpreter.
This applies to patients and their carers who have information and or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients who have such information and or communication needs where appropriate.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing or visual loss and people with a learning disability. However, this list is not exhaustive.
If you feel that this applies to you or someone you care for, please complete the Accessible Information Standard patient form and return to the practice.
Accessible Information Standard patient form
CQC Inspection Report
Click here to view the full report
Patient Satisfaction Survey 2016
We have recently carried out the new patient satisfaction survey and plan to post feed back soon. Unfortunately we were delayed this year by preparation for our recent CQC Inspection. We hope to review the findings with our Patient Participation Group in April 16.
NEW COMPUTER UPDATE
Our new computer system is now up and running. Please be patient with us as we have a huge learning curve.
Click to follow the link to login to online services
Electronic Prescription Service
From 23 June we would like to send prescriptions electronically to your nominated Pharmacy.
This means that you would not need to come to the practice to collect your prescriptions. we can send them electronically to a Pharmacy close to where you live, work or shop.
Please speak to your preferred Pharmacy today.
FRIENDS & FAMILY TEST
Please leave us your feedback at www.iwantgreatcare.org
Accountable Named GP Patients
(Site updated 18/07/2016)